FAQ

Payments

Payment Methods

We accept payment via Apple Pay, Google Pay, Shopify Pay and all major credit cards including American Express, VISA and MasterCard.

Currency

All prices are in Canadian Dollars and will be processed in this currency.

Shipping

Shipping Method

Pat Flesher Warehouse ships all products via Canada Post.

Shipping Costs

We are pleased to offer free standard shipping on all orders. Express charging is available at a flat rate of $20 on all orders.

Shipping Boundaries

At this time, Pat Flesher Warehouse only ships to Canada and the United States. Stay tuned for international delivery coming soon!

Delivery Times

Please allow up to 2 business days to process your order. Standard delivery times will apply. You can track your order using the tracking code provided with your order.

Standard Shipping: 4-9 Business Days

Express Shipping: 2-3 Business Days

Duties & Taxes

Canada: Provincial and Federal sales taxes will be applied to your order based on the province the order is being shipped to. You will not be subject to any duties upon delivery.

United States: Orders being shipped to the U.S. may incur duties, fees and import taxes upon delivery. Please note that we are not responsible for these fees.

Returns

Return Policy

All returns made within 7 days of receiving the order will be eligible for a full refund. Items being returned must have all original tags attached and be in the same condition the product was sent out in. Refunds will be processed through the original method of payment used for the order upon receiving and inspecting the product.

Returns must be approved by our customer service team. Please contact us if you would like to set-up a return.

Pat Flesher Warehouse is not responsible for the shipping costs of returning the item.

Please note that all customized products will be a final sale and will not be eligible for returns.

Products

Additional Information

If you have any questions regarding a product on the website, please contact us for more information. We would be happy to provide additional sizing information, photos and details to ensure you are ordering the right product for you.

Customization

Pat Flesher Warehouse is pleased to offer customization options to products. If you are interested in making customizations to your garment, including monogramming, alterations and restyling, please contact us for a quote.

Condition Rankings

All products are inspected and ranked based on the following scale:

Pristine: Never been worn with no signs of wear.

Excellent: Item is in impeccable condition with barely any signs of wear.

Very Good: The item has been worn but is well taken care of with limited signs of wear.

Good: The item has been worn with minor signs of wear. These items may have some imperfections.

Well-Loved: The item has been well loved with obvious signs of wear.

Sizing

All of our product sizes reflect North American standards. If you have any additional questions about a product, please contact us for more sizing information.

Monogrammed Pieces

Please note that all of our products have been pre-owned and some may come with monogramming on the inside lining of the garment. We would be more than happy to remove any monogramming on our pieces, simply let us know.

Services

Services Offered

Pat Flesher Warehouse offers a large range of services to ensure that your garment has a long lifespan. We are pleased to offer services for products purchased from us or elsewhere. Services include cleaning, repairs, storage and restyling. If you are interested in any of our services, please contact us for more information.

Still looking for answers? Please contact us and we will be more than happy to provide you with answers to any questions you may have.